Returns & Exchanges
At Sports Basement, we want you to love your gear, which is why we offer a flexible return policy for items in new condition within 90 days of purchase. Basementeers enjoy even more flexibility with extended return windows and simplified tracking for all their sporting goods.
Pack Your Gear
Place your unused items back in their original packaging with all tags attached to ensure a smooth processing experience.
Generate a Label
Visit our online returns portal to print a prepaid shipping label or locate your original packing slip for in-store returns.
Ship or Drop Off
Drop off your package at any authorized shipping carrier location or bring it directly to one of our many Sports Basement store fronts.
Receive Your Refund
Once our team inspects the equipment, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing